jungchat

Version 1.0 · Effective

Privacy policy

Jungchat is operated by Rashad Saleh, an individual based in Jordan, for adults worldwide.

The essentials: your partner sees your chosen personality type, messages, and estimated country where available. Conversations are stored, authorized administrators can view them, and reported excerpts can be reviewed by an AI service. Conversations are not end-to-end encrypted.

Information we collect and why

  • Account information: your verified email, password hash, and the date you confirmed you are at least 18. We use these to sign you in, check eligibility, and enforce restrictions.
  • Matching information: your self-selected personality type, preferred types, queue status, connection presence, and conversation participants and times. These support matching, reconnecting, online counts, and the rematch cooldown.
  • Conversations: we use messages and temporary typing status to deliver the chat. Avoid disclosing sensitive information about yourself or others.
  • Safety information: reported excerpts, moderation outcomes, restrictions, appeal explanations, and review records, to enforce the rules and handle appeals.
  • Connection information: when Cloudflare country detection is enabled, Jungchat receives and stores a country code inferred from your IP address. A VPN can change this estimate. Infrastructure providers may process IP addresses and technical request information to deliver and protect the service.

Who can see your information

Your email and age confirmation are not shown to chat partners. Your partner can take screenshots, copy messages, or share the conversation outside Jungchat. We cannot prevent this or delete copies they keep. Our prohibition on sharing another person’s private information still applies.

Authorized Jungchat administrators can view stored conversations, including live chats, and moderation records. Reporting sends a server-selected excerpt, including nearby messages from both participants, to OpenAI for automated review. The moderation request does not intentionally include your sign-in email, but anything written in the messages may be included.

Automated moderation can lead to warnings, suspensions, or bans. An uncertain or failed review does not itself produce a penalty. Human review is available for submitted ban appeals.

Service providers and international processing

Spacemail processes your email address and the verification or password reset message we send you. When enabled, Cloudflare provides connection-country information and network services. OpenAI processes reported excerpts. The site currently requests fonts from Google Fonts, which sends technical request information to Google.

We send moderation requests with response storage disabled. This does not eliminate OpenAI’s separate abuse-monitoring retention. See OpenAI’s API data controls.

Our hosting, database, and other service providers may process information in countries outside your own, including outside Jordan. We may also disclose information where required by law. The retention periods below apply to our primary database. Backups and provider logs follow separate schedules.

How long information stays

  • Ordinary messages: we delete messages from the primary database one hour after the conversation ends.
  • Reported excerpts: deleted 30 days after report submission, except while a linked appeal is pending. Once the appeal is resolved, overdue evidence is deleted on the next cleanup.
  • Cleanup timing: background cleanup runs every minute and at server startup. Deletion can lag by a minute during normal operation; outages delay cleanup until service resumes.
  • Abandoned chats: the server ends a conversation after either participant misses connection heartbeats for two minutes, checked each minute. Message retention begins when the chat is actually ended.
  • Conversation and report records: we keep conversation metadata for 90 days after the chat ends and report records for 90 days after submission. Conversation records stay longer when a retained report or a longer rematch cooldown needs them. Report records stay longer when an appeal is pending.
  • Restrictions and appeals: warnings, expired suspensions, and lifted bans are removed 90 days after the latest of issuance, expiry, lifting, or appeal resolution. Pending appeals pause removal. We erase appeal explanations and review notes 90 days after resolution, and lift notes and reviewer identifiers 90 days after a restriction is lifted. We keep the restriction and appeal outcome while a permanent ban remains active.
  • Short-lived records: we remove expired sessions, matching queue entries, connection presence, and email verification and password reset requests during background cleanup.

Deleting your account

Use Delete account on your profile. This removes your email, password hash, age confirmation, server matching preferences, and sessions, and ends active chats. Existing message and evidence retention periods still apply. Other devices lose access when their session is next checked; their browser-local preferences and copies already received cannot be remotely erased.

We retain a hashed sign-in identifier and internal account identifier for report handling and enforcement. These identifiers can link a later registration to an existing restriction. The minimal account record is removed once at least 31 days have passed and any retained report or restriction no longer requires it. Restrictions and appeals remain, and a later sign-in can be linked to the same enforcement history without restoring deleted profile data.

Cookies and browser storage

We use a session cookie lasting up to seven days. Your theme preference is saved in browser local storage. Your personality type and matching preferences are saved to your account. Clearing browser data can sign you out or reset your theme.

Your requests and contact

For privacy questions or requests about your data, email [email protected]. This includes requests for access, correction, deletion, objections, and other rights available under applicable law. We may need to verify that a request concerns your account.

Where applicable, you can also withdraw consent or complain to your local data protection authority. In Jordan, see the Ministry of Digital Economy and Entrepreneurship’s data protection guidance.

Changes

When we change this policy, we update the version and effective date. We explain material changes before they take effect and seek consent where required.